2020 Agenda

Bringing Together Industry, Academia and Government to Discuss Canadian Natural and Man-Made Catastrophes
CatIQ Connect is a content-driven discussion to foster collaboration before, during and after catastrophic events. This conference provides a detailed overview of catastrophes, discusses strategies in catastrophe management and explores sector perspectives. Overall themes are on preparedness and resiliency, available tools, and impacted stakeholder and policy makers working together for the greater good of all Canadians.
Day 1 - February 3
Registration Opens
1:00 - 2:30pm
Workshop hosted by the Canadian Red Cross

Amy Avis - General Counsel and VP, Risk & Compliance
Emily Pietropaolo - Senior Director, Recovery Services
Shannon Veilleux - Director of Incidents, Insurance and Risk

The Canadian Red Cross is pleased to be hosting the CatIQ Conference Workshop on February 3, 2020. In providing side-by-side case management assistance to disaster impacted individuals and small businesses, we have gained a thorough understanding of the end line costs to Canadians following a disaster event. For those with severe damage/destruction or in complex cases our relationship typically lasts approximately 2-3 years post event and long after any insurance claim closure or DFA assistance being provided. We are excited to share insights on the catastrophic recovery ecosystem based on our data collection of recent Canadian disaster events. Participants will be provided with an overview of insights in the insurance, DFA and construction industries as well as case studies and pain points. Participants will be led in a ‘choose your own adventure’ style exercise to discover the sometimes impossible choices Canadians are faced with due to the catastrophic recovery ecosystem and asked for suggestions to remedy these issues. Based on this data, the Canadian Red Cross will be providing a report on the creation of a national flood insurance program in its role of advocating for individuals and small businesses affected by disasters. The feedback and recommendations of this group will be cited in this report.

2:30 - 3:00 pm
Networking Break Sponsored by Munich Re
3:00 - 5:00 pm
Workshop continued

Day 2 - February 4
8:00 am
Registration Opens
8:00 - 8:45 am
Breakfast Sponsored by CoreLogic
8:45 - 9:00 am
Welcome & Acknowledgements and Intro Address
Managing Director, CatIQ
Co-emcee & President, ClimAction Services Ltd.
Director of Ecosystem Impact, School for Social Entrepreneurs Canada
9:00 - 9:15 am
2019 CATs in Review
Managing Director, CatIQ

The conference will begin with an overview of catastrophes that occurred in 2019. This comprehensive review will include a chronology of events, geographic footprints of impacted areas, related media and insured loss estimates provided by CatIQ.

9:15 - 10:15 am
Leadership and Financial Solutions to Climate Change Sponsored by The Co-operators Group
Moderator: Bill Murphy
National Partner, Risk and Sustainability Services, KPMG LLP
President & CEO, Addenda Capital Inc.
Chief Risk and Strategy Officer, Ontario Teachers' Pension Plan

Corporate leadership is clearly seen as a critical element in responding to the significant economic challenges presented by climate change. Such leadership can serve both as a catalyst for, and in conjunction with, emerging government policies. Barbara Zvan from the Expert Panel on Sustainable Finance will speak to the Panel’s recent thought-provoking recommendations on a national strategy, and Roger Beauchemin, President & CEO of Addenda Capital, will speak to how a progressive insurer and investor is working to leverage its position to address both the risk and opportunity sides of the climate change equation.

10:15 - 10:45 am
Networking Break Sponsored by AIR
Morning Concurrent Sessions Begin
10:45 - 11:45 am
Mental Health and Disasters
Moderator: Anna Ziolecki
Director, Partners for Action
President, Stan Darling Insurance Inc.
Director, Desjardins Insurance
Acting Senior Director, Case Management, Canadian Red Cross

We tend to focus on the financial cost of disasters; but so often, the psychological and social costs are forgotten. This session will host speakers from the Canadian Red Cross, Stan Darling Insurance, and Desjardins. The panelists will speak to their experiences during disasters, and will include their best practices for claims teams, homeowners and first responders to overcome the emotional stress of working in and living through these events.

10:45 - 11:45 am
Standards: A New Tool for Flood Resilient Design
Moderator: Dwayne Torrey
Director, Construction and Infrastructure Standards, CSA Group
Senior Advisor, Policy & Communications, Canadian Home Builders' Association
Director, Investigative Services, Ontario Claims, Intact Insurance
Drainage Technical Lead, Water Resources, City of Calgary

As communities continue to be overwhelmed by extreme storms, there is an increasing need to find new solutions to compliment traditional ways for managing stormwater and mitigating flooding. This session will discuss the role of new consensus based standards and other similar new methodologies or tools that can add to the existing toolkit of governments and stormwater practitioners to achieve flood resilient design for communities.

Morning Concurrent Sessions End
11:45 am - 1:15 pm
Lunch and Fireside Chat Sponsored by CRU Group
Director, Climate Change & Emerging Environmental Topics, Geneva Association
President & CEO, Canadian Institute for Climate Choices
Afternoon Concurrent Sessions Begin
1:30 - 2:30 pm
Fort McMurray Rebuild
Moderator: Rob de Pruis
Director, Consumer & Industry Relations, Western, IBC
Director of Recovery Operations, Canadian Red Cross
SVP, Operations Canada of J.S. Held ULC
Provincial FireSmart Liaison, Government of Alberta

As we near the fourth anniversary of Canada’s costliest disaster, the Fort McMurray wildfire, we will hear experts speak to the rebuild.

1:30 - 2:30 pm
Risk Assessment: Current Practice and a Critical Evaluation
Moderator: Dr. Aaida Mamuji
Assistant Professor, Disaster & Emergency Management, York University
Business Continuity Consultant, BCPRiskManagement
Senior Manager of Water & Climate Change Science, Credit Valley Conservation

This session will review the current practice of risk assessment within the field of emergency management. An expert panel moderated by Professor Aaida Mamuji from the York University Disaster and Emergency Management program will give short presentations:

  • Public Safety Canada will discuss the general methodology being used by Canada’s new National Risk Profile.
  • Credit Valley Conservation will discuss their “Risk and Return on Investment Tool” for identifying flood risk under current climate and climate change scenarios.
  • BCPRiskManagement will discuss methodologies of risk assessment, particularly risk matrix approaches such as HIRA.

The session will conclude with a critical analysis on risk assessment with a focus on the use of flawed risk equations, the importance of rare events, and the need for ethical considerations.

Afternoon Concurrent Sessions End
2:35 - 3:35 pm
Move or Stay Put? Governmental Views on Flooding
Moderator: Craig Stewart
VP, Federal Affairs, IBC
Director General, Emergency Management Policy and Outreach, Public Safety Canada
Senior Advisor, Risk, Canada Mortgage and Housing Corporation
Director General, Canadian Centre for Mapping, Natural Resources Canada

The response to flooding events in Canada is frequent and expensive. It is becoming more important for the government to remove the risk or apply resilient methods to create sustainable communities. This panel will explore the perspectives from different levels of government around decisions to stay put or move out. Discussions will be focused on strategic retreats and buyouts, and infrastructure investment.

3:35 - 4:05 pm
Networking Break Sponsored by Partners For Action
4:05 - 5:05 pm
Resilience: The Whys and The Hows
Moderator: Glenn McGillivray
Managing Director, ICLR
President & CEO, Canada & English Caribbean, Swiss Re
Research Professor, Natural Hazards Center, University of Colorado Boulder
AVP, Personal Insurance, Underwriting Policy, Aviva Canada

As losses due to severe weather become more acute, for several reasons including a warming climate, it will be increasingly necessary for all of society – including the (re)insurance industry - to work together to, among other things, ensure that resilience measures are baked in to where and how we build/rebuild going forward. In this session, we will look at why resilience makes sense from a benefit/cost perspective, looking at the results of analysis which finds that the benefits of adding resilience measures to how we build/retrofit far outweigh the initial costs. The session will then look at what the (re)insurance industry would have to do in order to ensure that resilience is incorporated into insurers claims’ responses by considering the issue of policy wordings and reinsurance considerations and the challenges that surround making this happen.

5:05 - 5:30 pm
Student Delegate Presentations Sponsored by On Side Restoration
Master of Sustainability Candidate,
Brock University
MSc Candidate, Geophysics, Western University
PhD, Geography and Environmental Studies, Carleton University

5:30 - 6:30pm
Cocktail Reception Sponsored by Aon
Day 3 - February 5
8:00 - 8:45 am
8:45 - 10:00 am
Canada’s Survival Guide to Overcoming a Major Earthquake
Moderator: Paul Cutbush
SVP, Catastrophe Management, Aon
Global Head of Resilience and Sustainability, Aon
President, SPA Risk LLC
Senior Director, Autorité des marchés financiers (AMF)

This panel will feature different views from experts on how Canada can prepare for and increase resiliency to a major earthquake. Charles Scawthorn will speak to the ICLR study on the possible fire damage following a major earthquake in Montreal. We will then hear from Nathalie Sirois of Autorité des marchés financiers (AMF) regarding the results of an extensive study on earthquake risk in Canada which includes exposures, rates, take-up rates, individual policy forms and how fire following is handled. Finally, Greg Lowe from Aon will provide the social, physical and financial resilience lessons learned from the 2011 events in New Zealand and Japan.

10:00 - 10:30 am
Networking Break Sponsored by WINMAR (Canada) International Inc.
Morning Concurrent Sessions Begin
10:30 - 11:30 am
Partnering on a National Approach to Resilient Infrastructure
Moderator: Kelly Gillis
Deputy Minister, Infrastructure Canada
Head Americas, Public Sector Solutions, Swiss Re
Associate Principal and Director of Resilience for the Americas, Arup
Policy Advisor, Policy and Public Affairs, Federation of Canadian Municipalities (FCM)

Escalating climate risk across Canada requires a collaborative and systemic national effort to protect Canadian homes and businesses through resilient infrastructure. This effort should both make existing infrastructure resilient to climate risk and should deploy new infrastructure to increase resilience of Canadian communities. Although all orders of government must collaborate in leading this process, there is also a role for the private sector in both sharing risk data, incenting investment through insurance pricing and through partnering in investments. Join leaders in this field for this informative signature panel.

10:30 - 11:30 am
Communication Tools for Preparedness and Recovery
Project Director, MCIP, Federation of Canadian Municipalities (FCM)
CEO, Insurance Brokers Association of Canada (IBAC)
City Councillor and Member of the Executive Committee, City of Laval
Founder, Mitigateway
Program Manager, Early Earthquake Warning, Natural Resources Canada

As Canadians are getting more impacted by catastrophic events, the need for efficient communication tools for preparedness and recovery is increasing. This session will bring together representatives from the insurance community and from local governments to explore existing and emerging communication tools. Our panelists will share their recent hands-on experience on preparedness and protection campaigns, new tools for lines of communication between the insured and their insurance company and post-disaster communication between residents and their local government.

Morning Concurrent Sessions End
11:35 am - 12:35 pm
The War Story - The First 48 Hours
President & CEO, PACICC
Vice President, WINMAR (Canada) International Inc.
National Property Vendor Management Specialist, Co-operators General Insurance Company
President and Co-Founder, CRU Group Inc.

After a catastrophic event, the first 48 hours of a carrier’s response is paramount and critical in determining the success of the overall event response. Regardless of past experiences, every event will have unique characteristics based on geographic location, challenges with inspections, severities of losses and the expectations of the communities affected. The panel discussion will look to address the following: the carrier’s perspective - an insurance adjusters’ optimal response, insurance adjuster's perspective – a carrier’s optimal response, and best partnership practices in the first 48 hours.

12:35 - 2:05 pm
Lunch and Presentation Sponsored by IBC
Narrowing Disaster Impacts: Flood, Fire, and the Importance of the Roof
President & CEO, Insurance Institute for Business & Home Safety (IBHS)

Understanding that severe weather disrupts lives, displaces families and drives financial loss, Roy Wright, President and CEO of IBHS, will discuss the importance of resilience in preventing avoidable damage in the face of wind, wind-driven rain, hail and wildfires. From how wildfires burn to how hail damages a roof, top-tier science delivers actionable insights to mitigate risks. Wright will share how to lead consumers down the path of resilience.

2:15 pm
Conference Wrap Up