Amy Avis - General Counsel and VP, Risk & Compliance
Emily Pietropaolo - Senior Director, Recovery Services
Shannon Veilleux - Director of Incidents, Insurance and Risk
The Canadian Red Cross is pleased to be hosting the CatIQ Conference Workshop on February 3, 2020. In providing side-by-side case management assistance to disaster impacted individuals and small businesses, we have gained a thorough understanding of the end line costs to Canadians following a disaster event. For those with severe damage/destruction or in complex cases our relationship typically lasts approximately 2-3 years post event and long after any insurance claim closure or DFA assistance being provided. We are excited to share insights on the catastrophic recovery ecosystem based on our data collection of recent Canadian disaster events. Participants will be provided with an overview of insights in the insurance, DFA and construction industries as well as case studies and pain points. Participants will be led in a ‘choose your own adventure’ style exercise to discover the sometimes impossible choices Canadians are faced with due to the catastrophic recovery ecosystem and asked for suggestions to remedy these issues. Based on this data, the Canadian Red Cross will be providing a report on the creation of a national flood insurance program in its role of advocating for individuals and small businesses affected by disasters. The feedback and recommendations of this group will be cited in this report.