Director, Office of Emergency Management, City of Toronto
Loretta Chandler joined the Office of Emergency Management, City of Toronto in November 2009 to provide strategic leadership and direction to the City of Toronto's Emergency Management and Business Continuity programs. As a member of the Senior Management Team, she provides the necessary vision and context to promote a level of operational emergency preparedness in cooperation with internal and external stakeholders, emergency services, public and private sector partners, service providers and other levels of government. Since 2013, Loretta and her team have led the program development and implementation of emergency social services, which is an organized response to the urgent needs of residents who are displaced as a result of an emergency.
Loretta has strengthened the City's ability to mitigate, prepare, respond and recover from emergencies by leading the implementation and customization of the Incident Management System to the City's Emergency Plan and Emergency Operations Centre, fostering effective working relationships in a complex and sensitive multi-agency environment. She has served as the Emergency Operations Centre Director for over a dozen activations to establish coordination, collaboration and integrated communications including the G20 Summit in 2010, the 2013 Severe Flooding and Ice Storm and most recently the Pan/Parapan American Games.
Loretta has demonstrated leadership and change management experience supported by over 33 years of diverse public service employment with the City of Toronto, York Region Emergency Management and the Ontario Public Service. She has a Masters Degree in Public Policy and Public Administration from the London School of Economics, an Honours Degree in Political Science from York University, and a Masters Certificate in Municipal Leadership, Schulich School of Business. In 2007, she was also awarded the Certified Municipal Manager III Emergency Management Professional designation.